Frequently Asked Questions (FAQs)
About Our Products
What types of lighting and decor products do you offer?
We specialize in a range of luxury lighting options including chandeliers, wall sconces, decorative lamps, and outdoor lighting, as well as a selection of high-end home decor items.
Are your products energy-efficient?
Yes many of our products feature energy-efficient designs, incorporating the latest in LED technology and eco-friendly materials.
Do you offer customization options for your lighting fixtures?
Not at the moment but maybe in the future.
Are your outdoor lighting fixtures weather-resistant?
Absolutely! Our outdoor lighting collection is designed to withstand various weather conditions. From rain to extreme temperatures, our fixtures maintain their elegance and functionality.
Shopping and Ordering
How can I find the perfect lighting for my space?
Our website features an intuitive search function and detailed product descriptions to help you find the ideal lighting solution for your home. You can also contact our customer service for personalized assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options.
You can see our payment options at checkout or at the bottom of the page on footer section.
How do I know if a specific chandelier will fit my room’s dimensions?
Great question! We provide detailed measurements for each product on our website. Additionally, our customer service team can guide you in choosing the right size based on your room’s layout.
Can I save items to my wishlist for future reference?
Currently unavailable, however, ongoing website enhancements will soon offer this feature.
Shipping and Returns
Do you ship internationally?
Yes, we offer international shipping. Please refer to our shipping policy for more details and rates.
What is your return policy?
We accept returns within a specified period. Items must be in their original condition. Please see our return policy for complete details.
How long does shipping typically take?
Shipping times vary based on your location and the specific product. We provide estimated delivery times during the checkout process. You’ll also receive tracking information once your order ships.
What if I receive a damaged item?
While we take utmost care in packaging, accidents can happen. If you receive a damaged item, please contact our customer support immediately. We’ll arrange for a replacement or refund.
Customer Support
How can I contact customer support?
Our customer support team is available via email, phone, or live chat. Visit our Contact Us page for more information.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number so you can monitor its progress.