Handmade DIY Book Nook

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying

We provide FREE shipping worldwide

At Zillume, we think about the best of the customer and have decided to send your favorite product directly from the supplier. In this way, we save a lot on storage, transport and packaging costs, so we can offer products at a very affordable price.

Orders are dispatched within 72 hours from our warehouse network in Asia. Delivery times vary: US 7-15 days, US Outlying Islands: 20-45 days, Rest of World 6-20 days. 

Note for US Outlying Islands:

• Standard Free Shipping: 20-45 business days 
• For some products the delivery time could be shorter. 
• For some products free shipping is not available due to product's big size. In that case DHL is used and you can contact us for discount to compensate high shipping costs. Shipping time in this case is 3-7 business days
  

We accept returns and refunds within 30 days. Please contact us at support@zillume.com if any issues. More info on shipping policy page.

Our return policy allows for returns within 30 days of receiving the item, in original condition with tags and packaging. 

Contact us at support@zillume.com for return instructions. Items like perishable goods, custom products, and hazardous materials are non-returnable.

Refunds are processed within 10 business days.More info on refund policy page.